Refund Policy

If the customer wishes to return our product, he/she can do so within 7 days of receiving delivery. We will ensure that the entire amount is refunded to the customer’s account within 15 working days after receiving the product back to us. Below mentioned conditions are applicable for refund.

• If the customers do not like our product, they can send the product back to us within 7 days. We will make sure to refund the entire amount back to the customer’s account within 15 working days.
• You can find the registered address on www.dhandapanijewellery.com and the refund will be applicable only if the product is shipped to the registered address within 7 days of receiving delivery.
• This refund facility is available only through www.dhandapanijewellery.com and not through the store.
• To initiate the return, you should send in a ‘Proper Packaging Kit’ to pack the product in such packaging and hand over the same to the courier. The whole reverse pick-up procedure would take at least 5-7 working days. It is also advised to note down the courier airway bill number.
• This refund is subject to quality confirmation by our skilled quality assurance team and on verification that the packaging of the same is complete with all the documents like insurance certificate, original invoice, and product certificate.
• Refund policy is not applicable for gold coins, silver articles, gold rakhi, gold gift products and for products ordered with specific indications like smart buy (Make to Order), customization, engraving, personalized, purchase using promotion code or by discount coupon.